Frequently Asked Questions

Have any questions? We're here to help.

FAQ Illustration

We've grouped FAQs into common topics.
Click on a topic to see relevant questions or enter your question into the search bar.

General

Chevron Down

What is a consumer-permissioned data platform?

MeasureOne has created the industry’s first consumer-permissioned data platform-as-a-service, covering a wide range of data types including education, income, employment, insurance, and more.

By using our platform, businesses can access and use any consumer data available in an online account without compromising consumer privacy.

The process begins when a business requests that a consumer shares their personal information. Through the MeasureOne platform, the consumer consents to sharing that specific data. MeasureOne then automatically extracts ONLY the authorized information directly from their account and shares that data with the requesting business.

Chevron Down

How can my business take advantage of the MeasureOne platform?

MeasureOne offers consumer-permissioned data solutions at all levels of integration:

  1. Hosted Portal: No development involved. MeasureOne provides hosted web experiences to request and access consumer-permissioned data
  2. 3rd Party Platforms: MeasureOne integrates with third party platforms allowing for easier integration and deployment using your existing operational workflow
  3. API: Integrate the consumer experience natively into your application. Results will automatically populate on your platform
Chevron Down

How much does MeasureOne cost?

Pricing starts at $49/month for the Basic Plan and $250/month for the Plus Plan. We also offer custom plans depending on your business needs.

Each plan includes a 14-day free trial when you sign up with a valid credit card. See our pricing page for full details.

Chevron Down

Does MeasureOne support custom data requests?

Yes! MeasureOne is ready to support your business’s custom data needs. For more information, schedule a demo

Chevron Down

What is a consumer-permissioned data request?

Consumer-permissioned data introduces a new relationship between the consumer, the requesting business, and their data. By working with a consumer-permissioned data platform, like MeasureOne, the consumer provides secure access to their data, but consents to sharing ONLY the necessary information with the requesting business.

The platform plays two roles in the transaction: (1) it ensures that only the permissioned information is shared with the requesting business, and (2) it guarantees the provenance of the data to the requesting business. 

By using a consumer-permissioned data model, the consumer maintains control over their data. They can safely and securely share their information, knowing that only the necessary, specifically-requested information is disclosed to the requesting business. 

Using consumer-permissioned data is beneficial for the requesting business too. When they take advantage of CPD, businesses get:

  • Access to any consumer data in an online account including income, employment, education, insurance, brokerage data, and more
  • Real-time data from primary sources ensuring 100% accurate and up-to-date data
  • Automation of traditionally manual data collection processes
Chevron Down

Is individual data reused?

No, we pull fresh data every time. We only get consent to pull data for that particular request. The same individual coming two different times to MeasureOne would be two new requests.

Chevron Down

What if the consumer doesn't remember their login credentials?

We provide a direct link to the exact webpage on the account website to recover/reset login credentials.

 
Chevron Down

Are consumers comfortable sharing their credentials?

We are seeing near 100% participation in the process. There is also a strong precedent for consumers sharing access to much more sensitive data in return for some benefit to them.

Chevron Down

What happens if the consumer never completes the process?

Best practice with our customers is to use MeasureOne as the primary solution. If for whatever reason, a consumer is unable to connect to their online account, they have the ability to upload the requested documentation for us to process and provide the data directly to you. 

If for whatever reason the consumer still fails to complete the process, we recommend falling back to your current solution after a defined time frame. 

Chevron Down

How long does it take to get the data results?

Results are instant once a consumer connects their online account to the MeasureOne platform. 

Chevron Down

Does MeasureOne have a support team for consumers?

Yes! Our support team is available 24/7 to answer consumer questions.

Chevron Down

Can I use MeasureOne via TazWorks or Accio?

Yes, we are fully integrated with TazWorks and Accio to make your workflow seamless.

Chevron Down

Can I white-label your service?

Yes!  For more information, schedule a demo.

Chevron Down

How does the CPD process work?

  1. A business requests consumer data: The business asks the consumer to share specific personal data, which may include: insurance policy details, student enrollment status, degree(s) earned, current salary, or recent employer and job title.
  2. The consumer gives permission and access to their data: The consumer gives permission to MeasureOne to access their personal data to satisfy the data request. The consumer securely shares login credentials for their online account via the MeasureOne platform.
  3. MeasureOne accesses the consumer-permissioned data: Once connected, MeasureOne retrieves the consumer-permissioned data. This data may include insurance decs pages, transcripts, student profile information, payroll stubs, earning statements, or employee profile information.
  4. MeasureOne provides the consented data to the business: MeasureOne shares the information necessary to complete the business’s data request. ONLY the necessary information is extracted and shared. For example, in a student enrollment verification, MeasureOne will only share the enrollment status and not share the full transcript with the requesting business.
Chevron Down

Can I set up a recurring data request?

Yes! MeasureOne allows you to set up recurring consumer data requests.

Chevron Down

What if I, or my clients, don’t want the consumer to be involved in the process?

Consumers, now more than ever, want to be involved in who collects their data and where it’s being shared.  In fact, in our own survey of consumers, 82% of consumers said being involved was important to them. 

Chevron Down

How do consumers receive a data request?

Consumers will either interact with the MeasureOne directly within the requesting business’s application (for API/embedded integrations) or receive the request via email and/or text message (for the hosted solution). To see how consumers receive and complete a request, see our user experiences on the video demo page.

Our Coverage

Chevron Down

What data coverage does MeasureOne offer?

MeasureOne offers industry-leading coverage for income, employment, education, insurance, brokerage data, and more. For full-coverage details, visit our coverage page.

Our Security

Chevron Down

What security features does MeasureOne use to ensure data is secure for businesses and consumers?

MeasureOne relies on encryption (at rest and in transit), routine internal security checks and audits in alignment with SOC 2 compliance requirements, and regular monitoring of our infrastructure, APIs, etc. 

For more information, read all about our security here.

Income Verification

Chevron Down

What type of income data can I collect using MeasureOne?

Using MeasureOne, you can collect and verify any income information located in an individual’s payroll account. This includes: gross and net pay, gig worker 1099 compensation, full pay and earning statement information, and more.

Chevron Down

What if a consumer cannot connect to their payroll account?

If, for whatever reason, a consumer cannot connect to their payroll account, MeasureOne provides direct links to the payroll websites for easy username and password recovery.

For consumers without a payroll account, they connect to their bank account within the MeasureOne platform to verify income against transaction history. 

Consumers also have the ability to upload the requested documentation for instant processing. MeasureOne’s proprietary, automated, deterministic document processing provides 100% accuracy and delivers the data directly to you. For income verification, we process this documentation to verify it with the net pay verified against the deposits in a consumer’s checking account. 

Chevron Down

What methods are used to verify income?

MeasureOne enables consumers to verify their income in several ways:

  • Credentialed login via their payroll account: Consumers connect their payroll account for instant access to the requested income data
  • Credentialed login via their bank account: Consumers connect their bank account for instant access to verify their income against transaction history
  • Document processing: Consumers can upload the requested documentation for instant deterministic document processing by MeasureOne.
Chevron Down

How is your income verification fraud-proof?

By connecting directly to a consumer's payroll account or bank accounts, we eliminate the risk of fraudulent submissions, ensuring the accuracy and reliability of the income data. Every verification is backed by direct access to the primary source–payroll accounts and bank accounts.

Employment Verification

Chevron Down

What type of employment data can I collect using MeasureOne?

Using MeasureOne, you can collect and verify any employment information located in an individual’s payroll account. This includes: employer's name and address, employee's hire date, termination/end date, and job title, and more.

Chevron Down

What if a consumer cannot connect to their payroll account?

If, for whatever reason, a consumer cannot connect to their payroll account, MeasureOne provides direct links to the payroll websites for easy username and password recovery.If the consumer still cannot connect to their account, they have the ability to upload the requested documentation for instant processing. MeasureOne’s proprietary, automated, deterministic document processing provides 100% accuracy and delivers the data directly to you.

Insurance Verification and Coverage Details Collection

Chevron Down

What type of insurance data can I collect using MeasureOne?

Using MeasureOne, you can collect and verify any insurance information located in an individual’s online insurance account. This includes: Policy number, total premium and payment schedule, dates of coverage, and address and/or VIN of insured property.

Chevron Down

What if a consumer cannot connect to their online insurance account?

If, for whatever reason, a consumer cannot connect to their online insurance account, MeasureOne provides direct links to the insurance website for easy username and password recovery. If the consumer still cannot connect to their account, they have the ability to upload the requested documentation for instant processing. MeasureOne’s proprietary, automated, deterministic document processing provides 100% accuracy and delivers the data directly to you. 

Education Verification

Chevron Down

What type of education data can I collect using MeasureOne?

Using MeasureOne, you can check for any individual’s educational history as it is found in their online school account. This includes: Degrees completed, dates of attendance with graduation dates, academic Majors with GPA, and any other transcript information (by request).

Chevron Down

What if a consumer cannot connect to their online school account?

If, for whatever reason, a consumer cannot connect to their online school account, MeasureOne provides direct links to the online school website for easy username and password recovery. If the consumer still cannot connect to their account, they have the ability to upload the requested documentation for instant processing. MeasureOne’s proprietary, automated, deterministic document processing provides 100% accuracy and delivers the data directly to you.

Student Verification

Chevron Down

What type of student data can I collect using MeasureOne?

Using MeasureOne, you can verify any current student’s enrollment status as it is located in their online school account. This includes: Dates of attendance with graduation dates, degrees completed and academic majors with GPA, and other transcript information (by request)

Chevron Down

What if a consumer cannot connect to their online school account?

If, for whatever reason, a consumer cannot connect to their online school account, MeasureOne provides direct links to the online school website for easy username and password recovery. If the consumer still cannot connect to their account, they have the ability to upload the requested documentation for instant processing. MeasureOne’s proprietary, automated, deterministic document processing provides 100% accuracy and delivers the data directly to you.

Document Processing

Chevron Down

What type of documentation is able to be uploaded and processed using MeasureOne’s document processing?

MeasureOne’s document upload feature offers full support and 100% accuracy for structured documents - PDF, HTML, JSON, XML, and more.

MeasureOne also supports unstructured documents and images via Optical Character Recognition (OCR) and provides confidence metrics at the attribute level to inform your review process.

This means you get proprietary and deterministic document processing for paystubs, W2s, 1099s, transcripts, insurance decs pages and policies, and more.

Our API Integration

Chevron Down

How do I get started if I want to use MeasureOne’s API integration?

You will need API Keys to use the MeasureOne platform. Reach out to sales@measureone.com for more information on generating the API keys. All API information is also available here.

Chevron Down

How does the API deliver the data?

The APIs deliver the data over webhooks that you can subscribe to while creating the data requests.

Chevron Down

Can I get access to the original documents?

Yes. You can use our APIs to get access to the original documents acquired for the request.

Chevron Down

Can the widget be embedded in our Application’s context?

Yes. That is how it is designed. You can embed the LINK component within your application context for a native experience.

Chevron Down

Can the link widget be customized?

Yes. The link’s branding and theming can be customized on demand through configuration. For any further customization around messaging & language, reach out to sales@measureone.com.

About our Dashboard

Chevron Down

What is the MeasureOne Dashboard?

When you sign up with MeasureOne, you get access to the MeasureOne dashboard, which allows you to add users, send data requests, receive the consumer-permissioned data you need, and more. For more information, or to see how to use the dashboard, see our dashboard help center

Chevron Down

How do I access the dashboard?

If you're already our customer, use your email and password to log in here.

If you're new to MeasureOne, you can sign up for free for 14 days to use the dashboard and start sending data requests. Sign up here.

Have custom data needs that you don't see in the dashboard? Check out our custom plans.

Already a customer? Click Here